Because we stand behind our products, we want our customers to enjoy their linens as much as we do. To avoid having to return merchandise, you may request a fabric swatch and review our size chart before making your purchase.
GUIDELINES & POLICIES
1. For hygienic reasons, we cannot accept returns on items that are not in their original packaging. We do not accept items that have been washed or used.
2. For hygienic reasons, we do not accept returns on any duvets, down blankets, pillows, protectors, or featherbeds.
3. The cost of shipping any items returned to Au Lit Fine Linens will be paid by the customer.
4. We do not offer refunds on custom orders, which include custom measurements, custom stitch colours and non-regular stock items.
5. Any shipping fees paid on the initial order will not be refunded.
6. All items discounted at 25% off or more are FINAL SALE.
7. Before making a return, please contact us at 1 800 363 6080 or email at email@example.com.
8. A 10% re-stocking fee will apply to returned items that need to be pressed and/or repackaged
IN STORE PURCHASES
We offer refunds on stock items within 14 days of purchase, and exchange or credit note within 30 days of purchase. After inspecting to ensure all items are in perfect condition, payment will be refunded or credited. A 10% re-stocking fee will be applied to all merchandise that has to be pressed and repackaged.
We offer returns-for-refund or online store credit within 14 days after the customer has received and signed for the goods. Refunds may only be processed online. We ask that you notify us of the return either by email or by calling 1 800 363 6080 (Monday to Friday 10am-6pm.) Packages must be returned to the mailing address below. Initial shipping fees and all costs on returns are the customer's responsibility. After inspecting to ensure all items are in perfect condition, payment will be refunded. A 10% re-stocking fee will be applied to all merchandise that has to be pressed and repackaged. If you are located in Toronto, you may return the goods to the store and your refund will be processed online within 48 hours. Please be aware that customers in the U.S will bear the sole responsibility for any taxes and duties your local customs office may have charged for the goods when they entered the country.
Please return your packages with a copy of your receipt to:
Au Lit Fine Linens / RETURNS
2049 Yonge Street