Shipping is available only within Canada and the United States. Free standard shipping will automatically be applied in the cart, if your purchase is over $250 before taxes. Free shipping only applies to online products. It does not apply to furniture or lighting.
Your order will ship within 5-7 business days, provided all items are in stock. You will be notified as soon as your order has shipped out, and given a tracking number. If we need to custom order anything for you, we will let you know our earliest delivery time. Arrival times vary depending on your shipping location. A signature is required for delivery of all shipments, unless otherwise noted.
Canadian customers are subject to pay all applicable taxes. Orders are shipped via Canada Post unless otherwise specified.
U.S. orders may be shipped with Canada Post/USPS OR UPS. Please be aware that customers in the U.S will bear the sole responsibility for any taxes and duties your local customs office may charge. We are required by law to disclose the full value of the package contents and cannot alter this value. While we can't give exact estimates about how much duty you will pay, here are some approximate duty rates into the U.S, which will give you an idea of what to expect:
- Cotton bed linens (sheets, duvet covers, pillow cases, etc): 6.7%
- Down/feather pillows & duvets: 4.4%
- Synthetic pillows: 6%
- Synthetic duvets: 7.3%
With a favourable exchange rate and not having to pay state sales tax for cross-border shipping, you're still likely to come out ahead!
Should you refuse any shipment from Au Lit Fine Linens, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges incurred. This amount will be subtracted from your merchandise refund.
U.S orders may be shipped via Canada Post/USPS or UPS.
While we have found that orders to US addresses typically arrive within 1-2 weeks from the date of shipment, we unfortunately have no control over how much time any given shipment may be held in customs.
Please Note: We cannot be held responsible for Custom's actions (damage, duties, fees, etc) upon opening your package, as well as any associated costs of returning the package to us.
PICK UP IN STORE
We offer our customers the option to collect their order(s) in store if the subtotal comes in under $250. If you choose to pick up your items in store, an email notification will be sent to you when your order is ready. To select this option, you must input a billing and shipping address during checkout, but on the following page of the checkout, you will be able to select 'Pick up in store' as the shipping method.
Please note that it must be the purchaser picking up the order, and they must provide the following upon collection of the order:
- A copy of the order invoice
- Photo ID matching the provided billing details
- The credit card used to complete the purchase
If we don't hear back from you regarding pick-up, we will continue to attempt to contact you via the contact information you've provided on the order to arrange pick-up. If the order remains unclaimed for 6 months, it will be donated, as we unfortunately do not have the space to act as long-term storage.
REGISTRY AND WISHLIST ORDERS
If you are making a purchase from a registry or wish list, please note that all of the registrants' gifts will be held at our Yonge Street location until after their wedding. We recommend you make the purchase by way of the registrants' registry so we are able to properly track the registry on this end. Please select "Registry Purchase" as your shipping method on the final page of the checkout.
Sales tax will be applied automatically during the checkout process. Taxes are based on the country and province/state where the items are being shipped.