Frequently Asked Questions
I don't have an account with Au Lit Fine Linens, can I still make a purchase?
Of course, if you're a new customer or you haven't set up an account with us before, you may continue to the checkout as a guest. You'll be able to register for an account at the end of the checkout process if you like.
Where do I put in my measurements?
If you would like to include your mattress dimensions, please do so in the 'Special Instructions' field in the cart.
I'd like to pick up in store, but the checkout is asking for my shipping information.
Our checkout system does require that you indicate a billing and shipping address, but on the next page of the checkout, you will be able to select 'Pick Up in Store' as your shipping method.
Can I purchase a gift card for your online store?
We have two gift card options. You can purchase a traditional gift card, which would be mailed to you or picked up at the store, but is only valid at the store, and not online. Our Online gift card enables the user to purchase online. If you wish to use it for online shipping, please make sure to select the right one.
Can I request swatches of embroideries?
You can request samples of our embroidery colours and we will send you the actual embroidery threads. If you'd like to discuss any of the colours, please contact us at 1 800 363 6080.
What's your return policy?
See our Return Policies and Guidelines.
I saw something in the store that I wanted to see online, but I can't find it.
We do not offer all of our products online. If you are looking for an item you saw in store, please contact our store at 416-489-7010.
How do I make changes to my order after it's already been placed?
Please contact us as soon as possible via email: email@example.com or by calling us at 1 800 363 6080 (Monday to Friday 10am-5pm.)
What does 'Final Sale' mean?
Any products that are discounted at 25% off or more, as well as all custom orders, cannot be returned or exchanged.
Do you ship internationally?
If you are located outside Canada or the U.S. and would like to order with us, please contact us at 1 800 363 6080 (Monday to Friday 10am-5pm) or email firstname.lastname@example.org.
Can I order by phone?
Of course, feel free to call us at 1 800 363 6080 (Monday to Friday 10am-5pm.)
How do I know what the depth of my fitted sheet should be?
There is no longer a standard mattress depth. When you are purchasing linens, make sure you know the depth of your mattress (they vary from 8” − 20” in thickness.) Most importantly, when you are purchasing a fitted sheet, we require you to enter the depth of your mattress. We will then send you the appropriate size pocket to accommodate shrinkage and tucking. Our regular stocking fitted sheets fit a 10-12” mattress, and our Jumbo fitted sheets fit up to a 15-16” mattress. If your mattress is 17” or deeper, we can custom order a fitted sheet to fit. If your mattress is 7-9", which is smaller than our standard stocking pocket, we will custom order a fitted sheet for you.
How do I measure for a bedskirt?
To measure for your skirt, start from the top of the box-spring to the floor. Once the fabric is washed, it will shrink by about half an inch, which will be perfect for your skirt. The standard height of our bedskirts is 14”, but we can custom order your bedskirt to measure. For more information, visit Bedskirts 101.
The sides of my mattress are always showing. Why doesn't my duvet hide the entire mattress?
If your mattress is deeper than 12", you not only need a jumbo size fitted sheet, but you may also need a jumbo sized duvet and duvet cover to fall over the place where the mattress sits on the boxspring.
How long should my linens last?
This will depend on how you care for your linens and how much you use them. With proper care, European-woven, Egyptian cotton sheets can last many years.
What can I do about my flat pillows?
Fluffing and shaking on a daily basis, and keeping them in their protectors will extend the life span of your pillows. We generally recommend replacing down/feather pillows every 2-3 years, as they do soften over time.
How often should I wash my sheets?
We recommend once a week. Not washing your sheets on a weekly basis may result in your natural oils setting into the fabric which causes yellowing.
Should I change my bed linens every season?
There’s no need to change the entire bed, but you can freshen up the look by adding a brightly coloured cushion and white coverlet in the spring, or a dark cashmere blanket in the fall. You can also switch to crisp, cool linen sheets during the hot summer months.
What is linen?
Linen is a natural fibre derived from the flax plant. It has a cool feel and a slightly textured hand which softens over time. The real beauty of linen is its rumpled look and casual yet sophisticated style. We recommend our Lavato collection.
Is there such a thing as “wrinkle-free” sheets?
Yes. Polyester or chemically treated.
Are monograms a trend that will go out of style?
Monogramming is timeless. It’s a perfect way to personalize your linens and makes a lovely gift for all occasions.
Do I need to use a mattress pad?
Yes! It keeps your mattress clean and protects against dust mites, as well as preserves the longevity of your mattress.