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Because we stand behind our products, we want our customers to enjoy their linens as much as we do. To avoid having to return merchandise, you may request a fabric swatch and review our size chart before making your purchase.
1. For hygienic reasons, we cannot accept returns on items that are not in their original packaging. We do not accept items that have been washed or used.
2. For hygienic reasons, we do not accept returns on any duvets, pillows or featherbeds.
3. The cost of shipping any items returned to Au Lit Fine Linens will be paid by the customer.
4. We do not offer refunds on custom orders, which include custom measurements, custom stitch colours and non-regular stock items.
5. All items discounted at 25% off or more are FINAL SALE.
6. Before making a return, please contact us at 1 800 363 6080 or email at firstname.lastname@example.org.
We offer refunds on stock items within 7 days of purchase, and exchange or credit note within 30 days of purchase. After inspecting to ensure all items are in perfect condition, payment will be refunded or credited. A 10% re-stocking fee will be applied to all merchandise that has to be pressed and repackaged.
We offer refunds or exchanges within 7 days after the customer has received and signed for the goods. Refunds must be processed online only by calling 1 800 363 6080 (Monday to Friday 10am-6pm.) Packages must be returned to the mailing address below. Shipping and costs on returns are the customers responsibility. After inspecting to ensure all items are in perfect condition, payment will be refunded. A 10% re-stocking fee will be applied to all merchandise that has to be pressed and repackaged. If you are located in Toronto, you may return the goods to the store and your refund will be processed online within 48 hours. We do not offer credit notes online. Please be aware that customers in the U.S will bear the sole responsibility for any taxes and duties your local customs office may have charged for the goods when they entered the country.
Please return your packages with a copy of your receipt to:
AU LIT FINE LINENS
2049 YONGE STREET
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