Thank you SINCERELY for all of the contact emails regarding the status of our order! Such a beautiful presentation inside the box, too - wow. Au Lit Fine Linens really is the pinnacle of quality and class on all accounts. I so enjoyed viewing your mum's story online as well as your helpful information videos. Thank you, again, so much Joanna. We couldn't be happier.
— Judy and John, Cobourg
Wow, what amazing customer service, thank you!! This was my first experience with Au Lit and I would not hesitate to shop with you again.
— Jen, Etobicoke
Thank you so much. It has been such a pleasure to experience such great service. Service as you know is almost extinct.
I really enjoy Au Lit. I am all about companies that are not only passionate about their products but who are equally as passionate about educating the people who come across them. My eyes have been opened to the world of fine linens.
I am one of their online shoppers, since it would be no small feat for me to pop up to Toronto to do some linen shopping, and I could not be more happy with the level of customer service that I have experienced from Au Lit. I choose to invest my money into Au Lit’s products because I feel that I can trust them.
I know that I am going to be getting sheets, pillows, and blankets of amazing quality not to mention the level of attention and help that they give me via emails or phone calls. They are simply outstanding. I love Au Lit. And I will continue to be a loyal customer because of my experience with them. I could not sing my praises for Au Lit any louder. Love. Love. Love this company!
I must mention how kind and helpful Zoe has been. She's knowledgeable and attentive. She doesn't make me feel rushed or foolish with my questions.
I just wanted to let you that the Au Lit Firm pillow I purchased from you is heavenly! I thought it was a little too firm at first but it has great support for side sleeping and as you mentioned it's softening a little. Thanks for your advice! It really influenced my choice.
I visited your establishment, earlier this afternoon. I just wanted to comment on the warm and homey atmosphere in the store. Jody...is upbeat, has good sense of humour, very knowledgeable, and has excellent interactive skills. She also gave me some valuable information on how to look after my purchases. Along with the décor, Jody made my first purchasing experience at your store most rewarding and memorable one. I will definitely tell others, and I hope to be visiting again in the near future.
You guys are amazing. Absolutely amazing!!
— Scott, Moncton
I wanted to let you know that I'm delighted with the quality - now I feel like I sleep in a bed equal to or even better than a five star hotel! I was even able to get custom made pillowcases for my trusty Tempur pillow - it’s nice that after all those years the pillowcase now fits properly. I'm very happy with everything and am sure I will order from Au Lit in the future.
— Simon, Vancouver
I recently purchased a sheet set from the 410tc Percale collection in Milk. And I must say, they are more like sunlight and clouds than sheets! I wish there were more companies in Canada making products of this quality. Viva l'Italia!
— Holly, Winnipeg
I have received my linen yesterday, and I wanted to thank you for your help, support, guidance, and outstanding service.
My Hastens bed and pillows have not arrived yet so I did not sleep in it... but I already love the design, the touch, the quality of the fabric. I spent quite a long time to try to find myself the best, or nothing for my bed and I'm happy that I ended up looking at Joanna's video on thread counts.
Special kudos for Zoe's patience and professionalism. I know it sounds surprising, but Paris is missing a shop like yours.
— Remy, Paris
I have received the package a few days ago and I truly cannot say how grateful and amazed I am. I sincerely feel like I have wasted many years of my life before I slept on these gems.
I would like to thank you personally for the time you have spent helping me choose the right items. I am definitely going to recommend Au Lit Fine Linens to all the people I know.
Please send my regards to all the team for the wonderful job and customer service. I have really appreciated the careful packaging and the little attentions.
Today I received the swatches and I love them! They are so wonderful, feel great. I was so so impressed with the lovely packaging, the beautiful handwritten note and even a Handbook. Everything so well done. Thank you for making my day! It is just so beautiful!
In this fast paced life, it is so refreshing to experience such a pleasant shopping experience...the quality of the product AND the knowledge and attentiveness of a special salesperson.
May I tell you how much I absolutely love the jumbo king duvet (Jasper) and duvet cover (Lavato White) that I bought recently? I received them last week and set them up on my bed this past weekend.
First of all, the jumbo king size is so much better than an ordinary king, the proportions are just that much more generous and better suited to a deep king mattress. The duvet is absolutely scrumptious. And the Lavato duvet cover, such a wonderful texture and colour. It is like sleeping under a puffy white cloud!
My bed looks quite luxurious and I absolutely love it. Buying on line (I do it often) is always a bit of a gamble. Just wanted to send you a note from a very satisfied customer!
I want you to know how much I LOVE my new duvet. It is just perfect. Thank you for all your advice...You were absolutely right that the “light” Tremblant would be plenty warm. My kids laugh at me because I describe it as “sleeping surrounded by a cloud”!!
Your mail with enclosed swatch arrived today in an impressive presentation. I quite like the pattern, and will be considering it when I order my duvet cover in the new year. In the meantime, my new Mt. Tremblant duvet, which I received earlier this month, is such a quality product, and I am thrilled with it!
We recently ordered two duvets, covers and fitted sheets and are sleeping like babies.
Thank you very much both for when it will be shipped and for the concern! Not a lot of suppliers would do that.
I just want to thank you so much for making my first experience with Au Lit so wonderful. I really appreciate all of the help and great customer service. The amount that I ended up paying for the duty tax was about eight dollars, which was different than the amount that I got from the website,it was less. Thank you again for all of your help.
Thank you so much Joanna, I really appreciate the quick reply and the adjustment!
I just wanted to let you know that we received the sheet set and they are beautiful. Thank you to you and your company for such great customer service.
We received our quilt, and the adjustment to the queen size works beautifully. Thank you for your efforts and for this lovely product!
Just want to congratulate you on doing such great product with so much passion.
— G. Cohen
Thank you so much for all your help. You were absolutely right that the cream-coloured Parsifal pattern would look super with my Dijon colored walls. I have to say that pulling out the paint chart was a stroke of brilliance.
We visited your store last month, and, once again you were so helpful to us, Dana! We love the sheet and pillowcases very much. They wash beautifully and are so generous in size. We just adore the euro shams you helped us find. Thank you so much.
There really is no comparison in the quality and the wonderful service Au Lit Fine Linens offers. We feel the experience is most definitely well-worth the drive from Cobourg.
— Judi and John, Cobourg
Thank you very much for taking care of the exchange so efficiently. We love the new cover and the new duvet! You were spot on too about the size. Our King duvet cover is perfect for our Queen sized bed (with extra thick mattress). Many thanks again,
Wow. That is fantastic. What a great gesture. This is my first experience with your company and I must say I am duly impressed. Can't wait to see my products.